CED reserves the right to refuse service to any applicant
CED may verify any document submitted with the issuing institution or agency. If a document is confirmed as not authentic after an evaluation has been completed, the original recipient(s) and the applicant will be notified and all parties involved will receive the amended report to reflect that.
Applicants are responsible for confirming if a report issued by CED is accepted by the recipient(s) indicated on the application form.
CED will not consider documentation as part of the same request if it is provided once the evaluation report has been issued. In the case when the applicant provides additional documents after the report issue date, a new application form must be submitted and a new request must be initiated with this documentation not included previously.
No report will be issued without the applicant’s signature on the application form
Applicants are responsible for requesting the return of any original document submitted and paying all mail fees associated with the return of those documents. These requests need to be made within a year of the evaluation report being issued. After that time, CED is not responsible for the return of such original documents.
Applicants are responsible for reviewing the unofficial copy they receive to ensure there are no errors. CED will honor requests to make corrections and reissue copies free of charge if the request is made within 30 days of the report being issued. After that, applicants will need to pay for the copies to be reissued with the correction needed.
Any service that is cancelled within 180 days from receipt date of the initial evaluation request, either by CED or the applicant, will be refunded minus the initial payment processing fee
Refunds will not be issued more than 180 days from receipt date of the initial evaluation request. All requests pending for 180 days will be cancelled.